keoghs – Consumer Behaviours – Evolution or Revolution?

Author - Kari Hansen

The pandemic has changed how we work, travel, communicate and shop. Some of these changes were sudden and involuntary but for others it has accelerated what was already in motion. In their latest Taking Stock blog, Keoghs explore the ever-evolving behaviours of consumers, the impact these may have on the retail industry generally and on claims risk, plus what retailers can do to help mitigate the shifting claims dynamic.