dwf – The good, the bad, and the areas for improvement – FCA update on Consumer Duty implementation

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Coming into force for open products on 31 July 2023, the Consumer Duty requires firms to deliver better outcomes for consumers. With the 31 July 2024 deadline for closed products now looming, the FCA has released a publication detailing how well they believe firms are implementing the Consumer Duty, examples of good practice they have already observed, and areas for improvement.

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kennedys – FCA takes no chances in implementing its Consumer Duty: what this means for insurers and intermediariesAs we flagged earlier this year, the FCA’s new Consumer Duty (the Duty) is perhaps the most important regulatory development in the UK this year. As we reach the FCA’s end of October deadline for firms’ boards to have scrutinised, challenged and ultimately agreed the implementation plan for this wide-ranging duty, the focus is turning to how to implement it in time for July 2023.

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