dwf – The good, the bad, and the areas for improvement – FCA update on Consumer Duty implementation
Coming into force for open products on 31 July 2023, the Consumer Duty requires firms to deliver better outcomes for consumers. With the 31 July 2024 deadline for closed products now looming, the FCA has released a publication detailing how well they believe firms are implementing the Consumer Duty, examples of good practice they have already observed, and areas for improvement.
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